The strength of our Utilities implementation practice lies in providing the highly qualified and experienced Utilities Business and Technology specialists. RIA is focused in establishing its professional services team as one of the top resources in North America for Utilities professionals. Each of our team members is proficient in the complete range of the Utilities Applications Suite of Products and is dedicated to providing the best solution to each client.
We create a Solutions Centre, which offers world-class application support, thus reducing the overhead of on-site resources. With economies of scale, this provides the opportunity to receive a high level of expertise, while paying only for what the utility needs. The Solutions Centre helps to analyze the most difficult issues and respond with documentation. This resolves the issue while it aids the utility staff also, to understand the process of resolution.
Our testing experts support business and IT teams to write test strategy, scenarios, and scripts. They assist in both functional (SIT, UAT etc.), as well as non-functional testing (Performance testing, Usability testing, Security testing, Automated regression testing, Configuration testing etc.)
In order to remain agile and competitive, it is important to drive continuous process improvement. RIA business experts and solution architects, at the high end of experience scale, help utilities to do things better and smarter. We assist clients in facing business challenges by working with client leadership to vet options and solutions.
Effective cloud strategies are key to the digital transformation journey and next generation Meter-to-cash innovation. The need of the hour is to change from paper based manual processes to contemporary digitalization, with simple and effective mini-processes. This leads to efficiencies and better business decision capabilities by mining and understanding the digital data, helps to spot trends and craft strategies for continuous improvement. The process is crucial to profitability, predictability, and higher levels of customer satisfaction.
